FREQUENTLY ASKED QUESTIONS

 

ORDERS

Do you guarantee the quality of your humidors?

Yes! We guarantee that the humidors we ship to you will arrive in great condition. In the unlikely event that they do not, you are protected by our "no questions asked" return policy and can send them right back.

Do you only accept orders over the Internet?

Most of our customers enjoy the convenience of placing their orders through our secure online ordering system. If you would prefer placing your order over the phone, we’re only a call away. To place a telephone order, simply visit our website and decide what you wish to order. Once you have selected your purchases from our excellent range, give us a call at 1-888-ROBUSTO with your credit card number handy. We will then place your order.

Are all of your humidors currently in stock?

We are proud to be the first humidor shop to benefit from live inventory information! Our web site is updated in real time, every second of the day to accurately reflect what we have available. When you place an order of an item that’s ‘in stock,’ you can be rest assured that it is.

If I bulk order a humidor, will I know if there’s enough in stock?

If you have placed too many of a particular item in your shopping cart, our system will let you know that not all items are currently in stock.

PAYMENT

What forms of payment do you accept?

We accept major credit cards - Visa, MasterCard, and American Express. All payments must be denominated in U.S. Dollars. Your account will be charged for the value of the sale at the time that your order is ready to ship.

Do you charge sales tax?

HumidorsDirect.com is located in, and ships from, the state of Florida. Remittance of any taxes on orders shipped outside of Florida is the responsibility of the purchaser.

How do I use my Rewards Points?

Rewards Points are issued and accrue to your account every time you place an order at HumidorsDirect.com. You can redeem your Rewards Points at any time as credit towards any order of your choosing.

How do I use a Gift Certificate?

If you have been sent a Gift Certificate that is valid at HumidorsDirect.com, you may use it at the checkout. Enter the certificate code and your total will be adjusted by the face value of the certificate. If the total of your purchase exceeds the posted value of the certificate, your credit card will be charged the difference. If you do not use the full value of the Gift Certificate, retain the certificate information for use at a later date. Additional terms and conditions may apply.

DELIVERY, TRACKING AND RETURNS

How do I find out the status of my order?

To view the status of your order, simply login at the top of the page at HumidorsDirect.com. Click on "View Previous Orders" and you will be able to view the status of your order, and track its shipping progress.

How do I track the progress of my order?

Check your recent e-mail messages from HumidorsDirect.com. We will always notify you via email when your order is shipped, providing a tracking number and a link to the shipper that we used. Simply click on the link to the shipper and enter your tracking number to discover the location of your package. If you can't find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address to sales@humidorsdirect.com. Please note that this tracking service is not provided with the postal option.

What if my order arrives damaged?

We make every effort to ensure that your items reach you in perfect condition. However, in the unlikely event that your order should arrive damaged, it is important that you immediately contact our customer service department at sales@humidorsdirect.com for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation.

Do you accept returns?

We have a “no questions asked” policy in the extremely unlikely event you are not satisfied with the quality of our products. First, request a return authorization from our customer service department at sales@humidorsdirect.com. You must contact us within 30 days of receipt, as we will not accept returns after that time. After you have requested the return, simply send your item back to us for a replacement item or credit, less shipping. We must receive the returned humidors in similar quality packaging as we will not accept damaged humidors that have been returned without protective packaging.

Can I cancel my order after it has been submitted?

At HumidorsDirect.com, we aim to get your order out to you as quickly as possible and begin working on it without delay. Therefore, once you authorize your transaction we cannot guarantee our ability to make changes or cancellations to an order. Moreover, if your order contains items that ship within 24 hours, it will not be possible to cancel your order once it has been placed. If cancellations or changes are possible, we will do everything we can to accommodate you.